Privacy Policy
Jora Naturals Skincare Products Ltd. (“Jora Naturals”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information you provide when using our website, purchasing our products, contacting us or participating in our skincare consultation services.
This Privacy Policy explains the types of information we may collect, how we use it, and the choices available to you.
Information We Collect
We may collect information including your:
- Full name
- Email address
- Telephone/WhatsApp number
- Billing and delivery address
- Order and purchase information
- Account information
- Skin type, skin concerns and skincare goals provided during consultations
- Information about products you currently use
- Information about allergies or sensitivities that you voluntarily provide
- Photographs voluntarily uploaded for a skin consultation
- Communications with Jora Naturals
- Website usage information such as browser, device and cookies
Payment Information
Online payments may be processed through third-party payment providers such as Paystack.
Jora Naturals does not ordinarily store your complete debit or credit card details on its website. Payment information is processed securely by the applicable payment provider according to its own privacy and security policies.
Skin Consultation Information
Our Free Skin Consultation service allows customers to voluntarily provide information about their skin concerns and, where applicable, upload photographs.
This information is used only for purposes connected with providing the requested skincare consultation, product guidance and customer support.
Skin consultations provided through Jora Naturals are intended for cosmetic skincare guidance and product selection and are not a medical diagnosis or substitute for professional medical advice.
If you have a persistent, severe or concerning skin condition, we recommend consulting a qualified medical professional or dermatologist.
How We Use Your Information
We may use personal information to:
- Process and fulfil orders
- Receive and verify payments
- Arrange delivery or collection
- Provide customer support
- Respond to skincare consultation requests
- Recommend appropriate Jora Naturals products
- Send transactional emails concerning orders or accounts
- Manage returns or complaints
- Improve our website and services
- Prevent fraud and misuse
- Comply with legal and regulatory requirements
Where permitted and with appropriate consent, we may also communicate promotions, product information and offers.
Sharing of Information
We may share information only where reasonably necessary with organisations assisting us in operating our business, including payment processors, hosting providers, delivery/courier providers, website service providers and professional advisers.
We do not sell customers’ personal information.
Data Security
We take reasonable administrative and technical measures to protect personal information against unauthorised access, misuse, alteration or disclosure.
No internet-based system can, however, be guaranteed to be completely secure.
Data Retention
Personal information is retained for only as long as reasonably necessary for the purposes for which it was collected, including order fulfilment, customer service, accounting, legal obligations and dispute resolution.
Skin consultation photographs may be deleted periodically in accordance with our internal retention practices.
Your Rights
Subject to applicable Nigerian data-protection legislation, you may have rights relating to access, correction, deletion or restriction of certain personal information held about you.
Requests may be sent to:
Email: support@joranaturals.com.ng
Cookies
Our website may use cookies and similar technologies to operate shopping-cart functionality, remember preferences, understand website usage and improve customer experience.
Contact
Jora Naturals Skincare Products Ltd.
No. 86 Danboyi Street, Powerline, Dutse Alhaji, Abuja, Nigeria
Email: support@joranaturals.com.ng